FAQ's

If you have questions about shopping at Hummingbird Sweet Things that are not answered here, please contact us.

DO I NEED TO REGISTER AN ACCOUNT TO MAKE A PURCHASE?
You do not need to register to shop with us. However, by registering an account, you will save time next time you shop with us.


CAN I CHANGE OR CANCEL AN ORDER?
Once your order has been confirmed, cancellation is generally not permitted. Any change to your order needs to be requested within an hour of your order confirmation being received. Please contact us with the order number and the change request details. We will try our best to accommodate your request. Where a change in your order has been approved, the amended order must be equal to or greater in value than the original order.


WHAT IF I HAVE RECEIVED A FAULTY PRODUCT?
All orders are packaged with care. However, if you feel you have received a faulty item, please contact us within 48 hours of receiving your item. We will need a photo of the item in question and a description of the fault. We do not cover damage caused by delivery. Genuine faults will be discussed with the manufacturer and may need to be returned to the manufacturer overseas to carry out necessary repairs.

Items are classified as faulty if they are received damaged due to a manufacturing fault. Please note that items that are damaged as a result of wear and tear or damaged by the user are not considered to be faulty. In accordance with Fair Trading legislation, where possible, we will offer to repair faulty items. In most cases, we will liaise with the brand in question for assessment. In some cases the item may need to be returned to the manufacturer overseas to carry out the necessary assessment and repair. If you have any queries, please do not hesitate to contact us.


HOW DO I USE A PROMOTIONAL CODE?
To redeem an online offer, enter your promotional code into the promotional code box, which you will find on the Shopping Bag page. Please note that only one promotional code can be used per transaction & that any promotional rules associated with the code will apply.


CAN I USE A PROMOTIONAL CODE OR GIFT VOUCHER TO PURCHASE CAKES, CUPCAKES, SWEETS, HIRE A CAKE STAND OR PAY FOR SPECIAL ORDERS?
Promotional codes and Gift Vouchers cannot be used to purchase cakes, cupcakes and sweets. Promotional codes and Gift Vouchers cannot be used to hire a cake stand or to purchase any party or celebration related edible items or decorations. Promotional codes and Gift Vouchers cannot be used to pay for special orders.


HOW DO I USE A GIFT VOUCHER?
To redeem a Gift Voucher, enter your Gift Voucher code into the Gift Voucher code box, which you will find on the Shopping Bag page. More than one Gift Voucher code can be used per transaction. Gift vouchers purchased from 31 March 2018 are valid for three (3) years* from the date of issue. Gift vouchers purchased prior to 31 March 2018 are valid to the date specified on the Gift Voucher.

* Promotional Gift Vouchers will have different expiry dates. The expiry date on the Promotional Gift Voucher is final. Only one Promotional Gift Voucher can be used per order.


HOW DO DISCOUNT CODES WORK?
Discount codes are valid for the period specified. They cannot be applied to Gift Voucher purchases, cakes, cupcakes and sweets. Discount codes cannot be used to hire a cake stand or to purchase any party or celebration related edible items or decorations. Discount codes can only be applied to in stock items and cannot be used for special orders.



DOES HUMMINGBIRD SWEET THINGS HAVE A REWARDS OR CUSTOMER LOYALTY PROGRAM?
Yes. Spend over $100 in one transaction and receive a stamp. Then on your 6th spend, save 10% on your total purchase price. The Customer Loyalty Program card is valid for six months from the first qualifying spend. The expiry date for 10% off the 6th spend is two months from the date of the last (5th) qualifying spend. Customers cannot use the Customer Loyalty Program card more than once per day. The stamp must be received at the time of purchase, it cannot be requested at a later date. 
The Customer Loyalty Program card does not apply to cake stand hire, cakes orders, any party or celebration related edible items or decorations. The Customer Loyalty Program card discount cannot be used to pay for Gift Vouchers, special orders, custom orders, sale items and selected products including genuine python range of shoes, handbags and accessories.
The Customer Loyalty Program is currently only available for in store purchases.
Lost or stolen Customer Loyalty Program cards cannot be replaced or transferred. Keep your Customer Loyalty Program card safe. 
The Customer Loyalty Program can be cancelled at any time.
Be sure to follow us on FacebookInstagram, Pinterest, Twitter and Google+ so you can be the first to hear about exclusive offers and flash sales!


WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?
Unfortunately, popular items do tend to sell out fast online (and may not appear in the drop down box), so if you see something you must have, be sure to buy it quickly. Most of our products are handmade and unique. However, if you have missed out, contact us and will do our best to source a similar item.


WHAT FORMS OF PAYMENT DOES HUMMINGBIRD SWEET THINGS ACCEPT?
You can pay for all your purchases using PayPal or direct transfer to our bank account.


WHAT IF MY ORDER IS CONFIRMED BUT I AM CONTACTED THAT AN ITEM IS OUT OF STOCK?
On rare occasions a stock item is damaged or missing and we only find out when we pack your order. Although this does not happen often, in such an instance, we will contact you.


CAN I GET MY PURCHASE GIFT WRAPPED?
All your purchases have our signature gift wrapping with our compliments.


CAN MY GIFT PURCHASE BE SENT DIRECTLY TO THE RECIPIENT?
Yes. We can ship your gift to a nominated street address which is different to the billing address. Just be sure to put your recipients name and address in the Checkout field & ensure the email address is yours NOT the recipients' so billing receipts go to you. Also, please write a comment 'GIFT do not include invoice', in the comment field to ensure a physical invoice is not sent to your recipient.


DO YOU SHIP AN ORDER TO MORE THAN ONE ADDRESS?
To help everyone keep track of orders, an order cannot be split for shipping purposes. If you would like to purchase for yourself and also for gift deliveries to different addresses, you must place each order separately. Please note that as every item is individually gift wrapped, we can ship a parcel to one address containing your individually gift wrapped items and handwritten cards.


WILL HUMMINGBIRD SWEET THINGS WRITE A MESSAGE IN A GREETING CARD?
We would love to hand write your message in one of our handmade greeting cards. After choosing the card you would like to buy and finalising your order, at the Checkout page write your message in the Comments field and we will hand write your message on your chosen card. This service is complimentary.


WHY DON’T YOU SHIP TO PO BOXES?
We do not ship to PO Boxes as all our parcels are shipped with “signature on delivery”.


DOES HUMMINGBIRD SWEET THINGS SHIP INTERNATIONALLY?
For all international enquiries please contact us.


CAN I COLLECT MY PURCHASE FROM HUMMINGBIRD SWEET THINGS?
At the moment we cannot accommodate pick ups. All orders will be shipped in accordance with our Shipping Policy. Please refer to our Shipping Policy if you require more information.


HOW DO I CARE FOR MY JEWELLERY?
All our handmade jewellery is made using cotton rope, silk, natural or synthetic semi-precious stones, brass, copper, silver, gold and various wires. It is pretty sturdy but you should take care with it. You should not pull on the jewellery forcefully and you should try and avoid crumbling and kinking when storing your jewellery. It is best to lay it flat in a storage box or drawer when you are not wearing it.

You should keep your jewellery out of the rain and elements as well as extreme heat and cold and direct sunlight. You should not swim with your jewellery or wear it whilst using spa pools, hot tubs and saunas. Just as chlorine is not good for your jewellery, contact with bleach will also damage it. Hairspray, perfume, cosmetics and jewellery are not a good mix. It is best to apply these products before putting on your jewellery. A simple damp cloth or jeweller’s cloth will keep your jewellery clean and shiny and remove any traces of cosmetic product or body oils.

Gold plated jewellery may tarnish or wear away with time and gain an "antique" look. This is a natural quality of gold plating and is not considered faulty. If you prefer the original polished look, your jewellery should be cleaned periodically. Wash gold plated jewellery with warm water. Use a mild soap only if necessary. Be gentle and don't rub too hard. Rigorous rubbing may remove some of the gold plating.


HOW DO I WRITE A REVIEW?
Please email us your comments, we love to hear from you. For any concerns, we appreciate that you will contact us and also leave your phone number so we can discuss them. You can also review us on Google here.


OVARIAN CANCER RESEARCH FOUNDATION (OCRF) FUNDRAISING
During the fundraising period, 10% of all online orders will be donated to OCRF. This excludes special orders, cakes, cupcakes, sweets, cake stand hire, party or celebration related edible items or decorations.


FREE ITEM PROMOTION
To receive your free gift with purchase, you must meet the minimum spend requirement in one transaction. The promotion period is for a limited time and with limited stock availability. Free items are at the discretion of Hummingbird Sweet Things from the Borboleta Candy Collection range. You may request a preferred colour combination from those available by adding same in the comments field at Checkout and Hummingbird Sweet Things will do it's best to fulfil your request.


SPEND & RECEIVE A GIFT VOUCHER PROMOTION
To receive your free Gift Voucher with purchase, you must meet the minimum spend requirement in one transaction. The promotion period is for a limited time. Promotion ends midnight on 30 June 2016. The promotional Gift Voucher will be posted with your order. The promotional Gift Voucher is valid for 12 months from date of purchase. The promotional Gift Voucher cannot be used to hire a cake stand or to purchase a cake or any party or celebration related edible items or decorations. The promotional Gift Voucher cannot be used to pay for special or customised orders. Exchange values are subject to recalculation if purchases within a promotion where conditions would no longer be met.


BUY TWO AND GET 20% OFF THE SECOND ITEM
Buy two items and get 20% off the second item from a selected range from Tuesday, 5th September 2017 for a limited time only, while stocks last.Includes selected homewares^, living range*, girls’ capes and long sleeve dresses, scarves. Does not apply to items already discounted. The second item must be of equal or lesser value to the first item. No returns. All sales are final. Only 
applies to in stock items. Does not apply to special orders. This promotion is for in store purchases only while stocks last. The offer is not redeemable for cash and cannot be used to purchase gift vouchers. The offer cannot be redeemed against a prior purchase or an existing or new lay-by. 
^ Sophie Conran range, mugs and door stops.
* Desigual towels, pillows, bathrobes and kimonos.


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